Skip to main content
Question

transfer phone number

  • April 6, 2026
  • 1 reply
  • 5 views
D
Community Member

Hi, i signed contract with you with my old phone number, but there i saw you gave me some new phone number,can i know why?

 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Gemma M
    • iD Mobile Employee
    • April 6, 2026

    Hi ​@Dimitrov,

     

    I’m sorry for any confusion this has caused.

     

    From what you’ve described, it’s likely that a new plan was taken out rather than an upgrade, which would normally result in a new mobile number being assigned. Just to clarify, iD Mobile don’t currently support internal number transfers between accounts in the way some networks do, so this can happen if the order is processed as a new connection rather than an upgrade.

     

    As this is a public community platform, we’re not able to access or check your account details to confirm exactly what’s happened in your case.

     

    For the quickest resolution, please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to review your account, confirm how the order was processed, and advise on the best next steps for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement