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New Contributor
October 16, 2025
Question

Transferred old number to new phone but now have 2 numbers. only want old number

  • October 16, 2025
  • 3 replies
  • 230 views

I had a iPhone 12 (normal sim) and transferred my old number to my new IPhone 16 (eSIM). Now when I try and ring people it says I’m ringing on a completely different number. However when I click on contacts and my number it says my old number still. When I go to settings - phone - my number it says the other number which I haven’t had before. It won’t let me change it to my old number. 

    3 replies

    iD Mobile Employee
    October 16, 2025

    Hi ​@Rebeccaclough99 

     

    Thank you for getting in touch. 

     

    Can you please power down the phone and remove the SIM. Please then power up the phone for around 20 seconds. 

    After this time, please power down the phone again and resinsert your SIM. 

    This should update your number or give you the option to change it within the settings. 

     

    Please let us know how you get on. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 16, 2025

    Thanks for replying, It’s an eSIM so I can’t take it out .

    New Contributor
    October 16, 2025

    Old phone the number was transferred from : iPhone 12 

    new phone: iPhone 16