Hi ​@Dani85 

You can request the number change without unboxing your handset. Please note that the transfer won’t be processed over weekends, public holidays, or Christmas. You can choose for it to happen either before or after Christmas.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you for your reply. Say we did it xmas eve.. can he use the new sim in old phone until he opens the new one xmas day?

Hi ​@Dani85 

Yes, he can continue using his current network provider’s SIM card in the new device until the iD Mobile SIM card is ready for use. Alternatively, he can keep using the iD Mobile SIM card in his current device until you give him the new phone for Christmas. This way, there’s no interruption to his service, and everything can be switched over smoothly when the time is right.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you for your reply.

Sorry just so I have this right.. i dont need to unbox phone. I can arrange for the transfer before xmas (using the number on the paperwork). Will he need to put the new sim in his old phone before the transfer or wait until old sim disconnects? Then he uses his ID sim in old phone and this should work until he swaps it into his new one and then downloads all his stuff from old phone to new? Sorry I am not very technical. I just want him to be able to use his new phone on Christmas day.  

Hi ​@Dani85 

That is correct, there is no need to unbox the new device.

You can contact our customer service team via live chat to request the number transfer and let them know the day you’d like it to take place.

He should continue using his old SIM in his current phone until the transfer begins, once the old SIM stops working, he can insert the iD Mobile SIM into his phone. After that, he can set up his new phone and transfer his data from the old device.

Regards,

Gemma M

The iD Mobile Social Media Team