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Question

Trying to claim Apple Music

  • August 27, 2025
  • 1 reply
  • 27 views
D
Community Member

Hi,

I've just joined id Mobile and trying to collect my free apple music but I cannot.

I am getting “ UID Missing or incorrect. “ 

No matter what system I'm on Apple or Android or any browsers the outcome is the same.

Can anyone tell me what's wrong  ?

Have I'd mobile sent a faulty link ?

 

Best regards. D

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 1, 2025

    Hey there ​@Dafyddpaul, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

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