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Question

trying to swap to esim

  • June 15, 2026
  • 1 reply
  • 11 views

I’m trying to swap to an e-sim as my physical sim has stopped working because my phone got submerged in water 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 15, 2026

Hi ​@Benbud,

 

I am so sorry to hear of what has happened, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

 

Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team