Hi ​@Paulcc25 

Are you trying to access the upgrade via the iD Mobile website?

If you are having problems then your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

You can also reach the iD Mobile sales team by calling 0800 049 0250

Good luck x

Hi ​@Paulcc25,

Thanks for getting in touch.

If you'd like to discuss upgrading your plan or handset, we'd recommend getting in touch with our Sales team. They'll be happy to talk you through the options available and help you close the deal.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team