two phone lines | iD Mobile Community
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Question

two phone lines

  • September 26, 2025
  • 1 reply
  • 24 views

I have recently switched to ID from another provider, I am having issues with receiving texts as I think I still have 2 phone numbers connected to this new one. Old provider said everything at their end is fine so need to contact ID mobile. 

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Hi ​@Lucia13  sorry to hear this.

Please can you try following the steps in this article to see if it helps - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community