Can’t help myself as looking for answers to this as well as I get the same error message when trying to b to redeem my offer.

Hi ​@Allagooly ​@CRG73,

Is it all the Apple Services that are not working?

Please confirm the exact service that you are having the issue for and we can PM you.

Kash

Hi ​@Kash M 

its is just the Apple Music 3 months that I get the problem with.

Hi ​@Kash M 

It is the Apple Music and Arcade that I am struggling with. 

Thank you. 

Hey there ​@Allagooly, I’ve send you a PM now.

Thanks,

Tyler

Hi ​@Tyler C & ​@Kash M 

I am still looking for some help for Apple Music and Arcade if you can? 

Thanks 

Colin

Hi there ​@CRG73, did you receive a PM from us?

Thanks,

Tyler

​@Tyler C, thanks for responding. 

No PM received at this end. 

Cheers

Colin

Hey there ​@CRG73, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler