"UID Missing" error | iD Mobile Community
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Question

"UID Missing" error

  • August 19, 2025
  • 9 replies
  • 64 views

I am having the same issue as I see with other posts with the "UID Missing" error when trying to claim my apple trials. So looking for a little help please. Thanks.

9 replies

  • New Contributor
  • August 19, 2025

Can’t help myself as looking for answers to this as well as I get the same error message when trying to b to redeem my offer.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 20, 2025

Hi ​@Allagooly ​@CRG73,

Is it all the Apple Services that are not working?

Please confirm the exact service that you are having the issue for and we can PM you.

 

Kash


  • New Contributor
  • August 20, 2025

Hi ​@Kash M 

its is just the Apple Music 3 months that I get the problem with.


  • Author
  • New Contributor
  • August 21, 2025

Hi ​@Kash M 

It is the Apple Music and Arcade that I am struggling with. 

Thank you. 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 21, 2025

Hey there ​@Allagooly, I’ve send you a PM now.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 30, 2025

Hi ​@Tyler C & ​@Kash M 

I am still looking for some help for Apple Music and Arcade if you can? 

Thanks 

Colin


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 2, 2025

Hi there ​@CRG73, did you receive a PM from us?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 6, 2025

@Tyler C, thanks for responding. 

No PM received at this end. 

Cheers

Colin


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 9, 2025

Hey there ​@CRG73, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler