Skip to main content
New Contributor
August 19, 2025
Question

"UID Missing" error

  • August 19, 2025
  • 9 replies
  • 76 views

I am having the same issue as I see with other posts with the "UID Missing" error when trying to claim my apple trials. So looking for a little help please. Thanks.

    9 replies

    New Contributor
    August 19, 2025

    Can’t help myself as looking for answers to this as well as I get the same error message when trying to b to redeem my offer.

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    August 20, 2025

    Hi ​@Allagooly ​@CRG73,

    Is it all the Apple Services that are not working?

    Please confirm the exact service that you are having the issue for and we can PM you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 20, 2025

    Hi ​@Kash M 

    its is just the Apple Music 3 months that I get the problem with.

    CRG73Author
    New Contributor
    August 21, 2025

    Hi ​@Kash M 

    It is the Apple Music and Arcade that I am struggling with. 

    Thank you. 

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 21, 2025

    Hey there ​@Allagooly, I’ve send you a PM now.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CRG73Author
    New Contributor
    August 30, 2025

    Hi ​@Tyler C & ​@Kash M 

    I am still looking for some help for Apple Music and Arcade if you can? 

    Thanks 

    Colin

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    Hi there ​@CRG73, did you receive a PM from us?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CRG73Author
    New Contributor
    September 6, 2025

    @Tyler C, thanks for responding. 

    No PM received at this end. 

    Cheers

    Colin

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2025

    Hey there ​@CRG73, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.