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Question

UID Missing on Apple Offers

  • August 26, 2025
  • 1 reply
  • 13 views
C
Community Member

I cannot redeem an offer sent to me via email. The offer was for Apple Music and Apple TV  When clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 29, 2025

    Hi ​@Cymru153 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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