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Question

UID Missing or incorrect message

  • August 21, 2025
  • 2 replies
  • 12 views
J
New Contributor

Trying to redeem the 3 free months of Apple Music after signing up for a new sim account but getting the UID Missing or incorrect message. 
what’s the fix? Thanks. 

    2 replies

    J
    New Contributor
    • Jeff14
    • Author
    • New Contributor
    • August 21, 2025

    Please send me a private message to advise. Many thanks in advance. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 25, 2025

    Hey there ​@Jeff14, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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