Skip to main content
Question

Unable Add iD Mobile number to Activate Replace SIM

  • August 9, 2025
  • 1 reply
  • 108 views
H
Community Member

I switched recently from Lyca Mobile to ID Mobile, Did the port process and received the welcome email as well as the SIM at my door. How can I activate it as the new SIM has no network signals.

 

During Activation, when I click on the button “Add an ID Mobile Number” on the website https://my.idmobile.co.uk/registration-success 

I put my ID Mobile Number received in the welcome email, my last name and my Date of Birth but still it says “Sorry, your details do not match our records.”

I am done with Live chat, and calling the customer service. Please HELP!!

    1 reply

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • August 9, 2025

    Hi ​@hammadffms 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement