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Community Member
hammadffms
Community Member
August 9, 2025
Question

Unable Add iD Mobile number to Activate Replace SIM

  • August 9, 2025
  • 1 reply
  • 151 views

I switched recently from Lyca Mobile to ID Mobile, Did the port process and received the welcome email as well as the SIM at my door. How can I activate it as the new SIM has no network signals.

 

During Activation, when I click on the button “Add an ID Mobile Number” on the website https://my.idmobile.co.uk/registration-success 

I put my ID Mobile Number received in the welcome email, my last name and my Date of Birth but still it says “Sorry, your details do not match our records.”

I am done with Live chat, and calling the customer service. Please HELP!!

    This topic has been closed for replies.

    1 reply

    iD Mobile Employee
    Anika A
    iD Mobile Employee
    August 9, 2025

    Hi ​@hammadffms 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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