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Question

unable to access adult content

  • May 13, 2026
  • 1 reply
  • 2 views

Have toggled he adult.serviee content blocker on and off a number of times.  Still unabelt to access adult content

 

1 reply

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  • iD Mobile Employee
  • May 13, 2026

Hi ​@Dluxton ,

 

Can you please try a mobile network reset and let us know if you are still unable to access adult content?

Before doing the steps below, please ensure the adult content feature is turned off.

 

Mobile network reset:

 

Apple.
 
1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

 

Android:
 
1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone

 

After the reset, please test again and let us know if the issue persists.

 

Michael Z