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unable to access data in Spain

  • March 7, 2025
  • 8 replies
  • 239 views
S
Community Member

I am currently in Spain and have plenty of data on my account but once I leave the apartment that has wifi I cannot access my data roaming so cannot access maps etc . have restarted my phone, checked all my settings and still no use. My partner is on ID and he can use his phone with no problems. Has my data been blocked for some reason???

Best answer by MZone

Make sure you are using Vodafone, Telefonica, Xfera, or Orange. 

    8 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 7, 2025

    Make sure you are using Vodafone, Telefonica, Xfera, or Orange. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 8, 2025

    Hey there ​@sharontaylor00, sorry to hear that.

     

    How long have you been abroad for?

     

    Please also try changing between networks as kindly advised by ​@MZone, such as these above.

     

    Finally, have you tried resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor

    I’m having exactly the same issue. How to I change it to another network 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 5, 2025

    Hey there ​@samanthateacher, sorry to hear that. What phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor

    iPhone 16

    B
    New Contributor

    I am in spain with a new iphone 17, just switched over to id and have no data.

     

    would if be the switch process has not completed?

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@samanthateacher, if you go into network settings, you should be able to switch your settings to manual, and manually select available networks. We’d recommend trying all Spanish networks available to see which works.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@Bob the builder, when did the switch complete and when did you go to Spain please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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