unable to access data in Spain | iD Mobile Community
Skip to main content
Answer

unable to access data in Spain

  • March 7, 2025
  • 8 replies
  • 209 views

I am currently in Spain and have plenty of data on my account but once I leave the apartment that has wifi I cannot access my data roaming so cannot access maps etc . have restarted my phone, checked all my settings and still no use. My partner is on ID and he can use his phone with no problems. Has my data been blocked for some reason???

Best answer by MZone

Make sure you are using Vodafone, Telefonica, Xfera, or Orange. 

8 replies

MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • Answer
  • March 7, 2025

Make sure you are using Vodafone, Telefonica, Xfera, or Orange. 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • March 8, 2025

Hey there ​@sharontaylor00, sorry to hear that.

 

How long have you been abroad for?

 

Please also try changing between networks as kindly advised by ​@MZone, such as these above.

 

Finally, have you tried resetting network settings?

 

Thanks,

Tyler


I’m having exactly the same issue. How to I change it to another network 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 5, 2025

Hey there ​@samanthateacher, sorry to hear that. What phone do you have please?

 

Thanks,

Tyler


iPhone 16


I am in spain with a new iphone 17, just switched over to id and have no data.

 

would if be the switch process has not completed?


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 24, 2025

Hi there ​@samanthateacher, if you go into network settings, you should be able to switch your settings to manual, and manually select available networks. We’d recommend trying all Spanish networks available to see which works.

 

Thanks,

Tyler


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 24, 2025

Hi there ​@Bob the builder, when did the switch complete and when did you go to Spain please?

 

Thanks,

Tyler