Unable to access online account

Hi ​@Bibi02,

I’m really sorry to hear that you’re having issues logging into your iD Mobile account.

Please could you try using the “Forgot password” option to reset your login details? Alternatively, you can also try logging in using an incognito/private browsing window, as this can sometimes resolve access issues caused by stored data or cookies.

If you’re still unable to log in after trying this, please let me know and I’ll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team

I have tried all these but still unable to get in

Hi ​@Bibi02 ,

 

I’m really sorry you’re still unable to access your account. I completely understand how frustrating that must be, especially when you’ve already tried the reset steps.
 

Let’s go through a few more checks that usually resolve this:

Please try the following:
• Double-check you are using the correct email address (the one used when you first set up the account)
• Make sure there are no extra spaces or spelling errors when entering details
• Try logging in using a different device or browser (or the iD Mobile app if you were using the website)
• Clear your browser cache and cookies completely, then try again
• If possible, try switching between Wi-Fi and mobile data
 

If it still doesn’t work:
It’s possible that the account hasn’t fully registered yet or the details on file don’t match what’s being entered.

Lamiya