unable to call other number on my ID account | iD Mobile Community
Skip to main content
Question

unable to call other number on my ID account

  • August 8, 2025
  • 3 replies
  • 28 views

I’m unable to call my son, it says I have reached my capped limit but I have unlimited minutes. My son’s sim is on my ID account. I don’t have any issues calling anyone else.

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 9, 2025

Hi there ​@sampike22, sorry to hear that. Is he currently abroad at all?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 9, 2025

Thanks for your reply. ID resolved the issue on live chat last night. I had to reset the network settings on my iPhone and that seems to have worked. 


Forum|alt.badge.img+6
  • iD Mobile Employee
  • August 9, 2025

Hi ​@sampike22 

 

We’re glad your query has been resolved!

 

If you need any assistance, please let us know!

 

Anika