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New Contributor
August 8, 2025
Question

unable to call other number on my ID account

  • August 8, 2025
  • 3 replies
  • 91 views

I’m unable to call my son, it says I have reached my capped limit but I have unlimited minutes. My son’s sim is on my ID account. I don’t have any issues calling anyone else.

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    3 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 9, 2025

    Hi there ​@sampike22, sorry to hear that. Is he currently abroad at all?

     

    Thanks,

    Tyler

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    sampike22Author
    New Contributor
    August 9, 2025

    Thanks for your reply. ID resolved the issue on live chat last night. I had to reset the network settings on my iPhone and that seems to have worked. 

    iD Mobile Employee
    August 9, 2025

    Hi ​@sampike22 

     

    We’re glad your query has been resolved!

     

    If you need any assistance, please let us know!

     

    Anika

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