unable to log in to my account "your details do not match our records" | iD Mobile Community
Skip to main content
Question

unable to log in to my account "your details do not match our records"

  • September 21, 2025
  • 1 reply
  • 40 views

I'm unable to log into my account, it keeps saying 'your details do not match our records' when inputting my number, name and dob. Even though they are definitely correct. Is this the only way to get through to customer support??

1 reply

Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • September 23, 2025

Sorry to hear this ​@Fronko 

Does this link help - Why am I seeing a ‘500 error’ code when opening the iD Mobile app? | iD Mobile Community

If not please let us know and we can check this further.

We are available to also help on our socials and live chat on our website.