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unable to log in to my account "your details do not match our records"

  • September 21, 2025
  • 1 reply
  • 55 views
F
Community Member

I'm unable to log into my account, it keeps saying 'your details do not match our records' when inputting my number, name and dob. Even though they are definitely correct. Is this the only way to get through to customer support??

      1 reply

      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • September 23, 2025

      Sorry to hear this ​@Fronko 

      Does this link help - Why am I seeing a ‘500 error’ code when opening the iD Mobile app? | iD Mobile Community

      If not please let us know and we can check this further.

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