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New Contributor
August 14, 2025
Question

unable to log into app - sending me round in a cicle

  • August 14, 2025
  • 4 replies
  • 82 views

Hello 

I’ve received my sim. But after creating a sign on for the app it keeps sending me round in a circle, back to get started I put my info info and then back round. 
alos the live chat doesn’t work for me I’ve tried the cookies etc as stated in the help guide 

help please 

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    4 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 15, 2025

    Hi ​@BFord2025 

     

    Are you sure you’re using the same email address you used to register initially?

     

    Be sure to double check that no autofill info is getting in the way and putting incorrect/misspelt information in.

     

    Tom

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    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 16, 2025

    Hi ​@BFord2025 

    Another option is to use the search engine on your phone > go to the iD Mobile website > Login to your account and then save as a shortcut to your homepage.
    Apps are notorious for glitching and so this way should bypass any problems.

    Good luck x

     

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    BFord2025Author
    New Contributor
    August 17, 2025

    Hello all

    thanks for your help. 
    aftwr two days of trying, it just worked on Friday. I didn’t do anything different so must just of been one of them things. 
    thanks 

    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 18, 2025

    Hi ​@BFord2025 

     

    Glad to hear you’re up and running now, apologies for any inconvenience.

     

    Tom

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