Hello
I’ve received my sim. But after creating a sign on for the app it keeps sending me round in a circle, back to get started I put my info info and then back round.
alos the live chat doesn’t work for me I’ve tried the cookies etc as stated in the help guide
help please
+25Hi
Are you sure you’re using the same email address you used to register initially?
Be sure to double check that no autofill info is getting in the way and putting incorrect/misspelt information in.
Tom
+16Hi
Another option is to use the search engine on your phone > go to the iD Mobile website > Login to your account and then save as a shortcut to your homepage.
Apps are notorious for glitching and so this way should bypass any problems.
Good luck x
Hello all
thanks for your help.
aftwr two days of trying, it just worked on Friday. I didn’t do anything different so must just of been one of them things.
thanks
+25Hi
Glad to hear you’re up and running now, apologies for any inconvenience.
Tom
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