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Question

unable to log into mobile app

  • September 30, 2025
  • 3 replies
  • 39 views
C
New Contributor

Hi 

I’m unable to log into the ID mobile app - it comes up with an error code failed to connect error on app 

please help thanks 

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • September 30, 2025

    Hi ​@cosmokaty 

     

    Thanks for getting in touch. 

    Sorry to hear you are having issues with the app. 

    Are you currently using a VPN?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • cosmokaty
    • Author
    • New Contributor
    • September 30, 2025

    No I’ve not got it connected - I don’t understand as I’ve been able to access right up until mid September my ID app 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@cosmokaty, are you able to login to our website okay, just not the app?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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