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Question

unable to log into mobile app

  • September 30, 2025
  • 3 replies
  • 31 views

Hi 

I’m unable to log into the ID mobile app - it comes up with an error code failed to connect error on app 

please help thanks 

3 replies

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  • iD Mobile Employee
  • September 30, 2025

Hi ​@cosmokaty 

 

Thanks for getting in touch. 

Sorry to hear you are having issues with the app. 

Are you currently using a VPN?

 

Natalie 


  • Author
  • New Contributor
  • September 30, 2025

No I’ve not got it connected - I don’t understand as I’ve been able to access right up until mid September my ID app 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 2, 2025

Hi there ​@cosmokaty, are you able to login to our website okay, just not the app?

 

Thanks,

Tyler