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New Contributor
May 18, 2026

unable to make calls

  • May 18, 2026
  • 6 replies
  • 55 views

Trying to make a call saying I've reached my limit but I have unlimited calls. It is within the UK and to a UK number.

    6 replies

    iD Mobile Employee
    May 18, 2026

    Hi ​@Jemimah McNeil ,

     

    Can you try to restart your phone and try to make a call again.

     

    -Michael Z

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    New Contributor
    May 18, 2026

    I've done that it says limit reached but I have unlimited calls and it is within the UK to a UK number

    iD Mobile Employee
    May 18, 2026

    Hi ​@Jemimah McNeil 

     

    Can you tell me the make and model of the phone please.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 24, 2026

    Hi Jemimah, I’m having the same issue. Did you manage to find a fix 

    New Contributor
    May 24, 2026

    I didnt get it fixed however the issue stopped so idk. My phone is google pixel 9 pro xl 

    iD Mobile Employee
    May 24, 2026

    Hi ​@Jemimah McNeil 

     

    Thank you for the above information.

     

    Please try the following settings:

    Manually Select the Network
    Go to Settings > Network & Internet > SIMs > Mobile network
    Turn off “Automatically select network”
    Wait for available networks to load
    Select iD Mobile manually

    Kinld re insert your Sim card as well or try your sim to another device.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.