unable to receive calls

I cannot receive phone calls after switching over to id mobile, I also can't make phone calls if I am connected to wifi

iD Mobile Employee

Hi @daisymayx,

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

For Android:

For iPhone:

Then follow these steps to refresh iMessage:

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply