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Question

Unable to redeem the '3 months free apple services', "UID missing or incorrect link"

  • August 24, 2025
  • 5 replies
  • 64 views
D
New Contributor

I've received an email 12 days after purchasing a new contract, for redeeming the free 3 month apple services, the problem is that the links provided do not work, a message states "UID missing or incorrect link". 

I have noticed many others have had this issue as well, I need a solution to this as I'm trying to redeem the free 3 months apple music. Can a new working link be sent to me please?

    5 replies

    P
    New Contributor
    • Pghulme1982
    • New Contributor
    • August 25, 2025

    I have the same issue. Can’t redeem the offer and says incorrect UID

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 27, 2025

    Hey there ​@dawgstar, I’ve responded to you via your other post now and sent you a PM.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 27, 2025

    Hi there ​@Pghulme1982, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Lee2005
    • New Contributor
    • September 18, 2025

    I have the same issue. Can not redeem code. 

    Please inbox me. 

    Thanks

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 19, 2025

    Hi there ​@Lee2005, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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