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New Contributor
September 8, 2025
Question

Unable to register with my Id mobile number

  • September 8, 2025
  • 4 replies
  • 158 views

I created an account and even bought mobile data but when I tried to login to my account it keeps saying “details are not registered”

    4 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2025

    Hi there ​@Abdullahi Ibrahim, sorry to hear that. Have you tried via both the app and website?

     

    Are you typing in the correct details?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 10, 2025

    Yes in fact not only did I not register in both apps it even gave me a number that isn’t mine that ends with “853”

    can you please fix this and register my phone number instead it seems like there’s something wrong with the registry system 

    New Contributor
    September 10, 2025

    Hi there ​@Abdullahi Ibrahim, sorry to hear that. Have you tried via both the app and website?

     

    Are you typing in the correct details?

     

    Thanks,

    Tyler

    Yes in fact not only did I not register in both apps it even gave me a number that isn’t mine that ends with “853”

    can you please fix this and register my phone number instead it seems like there’s something wrong with the registry system 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@Abdullahi Ibrahim, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.