Hi,

I recently bought a new phone and have been trying to request a new eSIM on my idMobile account to get the esim transferred over to my new phone however anytime I request a new eSIM and click “Yes, I want a new eSIM” I’m prompted with an error

“Oops... something went wrong.

Please try again.”

Any help to resolve this issue would be great as I would prefer to keep my plan via eSIM rather than a physical sim.