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Community Member
February 18, 2026

unable to transfer esim to new pone

  • February 18, 2026
  • 2 replies
  • 80 views

Hi. Having trouble transferring my eSIM to new phone. I’ve tried all the normal stuff. I can’t transfer from my old phone and I don’t have a qr code. Thanks 

    2 replies

    iD Mobile Employee
    February 18, 2026

    Hi ​@TracyIrwin67 

    Thank you for getting in touch with us,  I’m sorry to hear you’re having trouble transferring your eSIM to your new phone. I understand how frustrating that can be, especially when you’ve already tried the usual steps.

    If you’re unable to transfer the eSIM directly from your old device and you don’t have the original QR code, you’ll need a replacement eSIM issued to your account. The original QR code cannot be reused once it has been activated.

    To get this resolved, please:

    Log in to your iD Mobile app or online account and request a replacement eSIM (if the option is available), or you can send us private message to help with the replacement eSIM.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 18, 2026

    You can’t reuse a QR code or transfer an existing eSIM. To get a replacement SIM or eSIM, request one through the iD Mobile website or app and install it on your new device.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.