Skip to main content
Question

Unsure as to weather direct debits setup correctly

  • March 19, 2026
  • 2 replies
  • 5 views
P
Community Member

Hi, I thought I’d setup direct debits for both my accounts, but a few days ago i noticed on my app was asking for me to pay £6, which i did 3 times making £18, having checked my bank statement it says i’ve paid 5 times £6.

After checking i could see one account wasn’t setup for direct debits which i’ve now changed. so could someone look over my payments and direct debit to ensure everything’s been paid correctly and that i’ve not paid to much as i find you bill and payments quite hard to get my head around.

Thanks

    2 replies

    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • March 19, 2026

    “weather” !!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    iD Mobile Employee
    Forum|alt.badge.img
    • Kwanele Z
    • iD Mobile Employee
    • March 19, 2026

    Hi ​@PiggyMU,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement