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New Contributor
May 23, 2026

update on my order as I don’t even know if I’ve been accepted

  • May 23, 2026
  • 4 replies
  • 120 views

I’m not sure if I’ve been accepted for the contract I applied for, can someone tell me please

    4 replies

    Active Contributor
    May 23, 2026

    I’ve had the same issues. Put the order in Wednesday and still nothing to confirm if it’s been accepted or not tried live chat and they aren’t telling me anything 

    New Contributor
    May 23, 2026

    Live chat are annoying the hell out of me. Just connected to robots. Have no idea whether or not I’ve been accepted. I sympathise with the frustration

    Active Contributor
    May 23, 2026

    When you go on live chat ask for live agent and then when asking if you have an account say no then no again and then customer service option and then they’ll connect you to a live agent. 
     

    it really is frustrating with no communication or updates or anything. It’s always the customer chasing 

    iD Mobile Employee
    May 24, 2026

    Hi ​@michelletb94 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks,

     

    Zandile m

    The iD Mobile Team 

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