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upgrade

  • April 28, 2026
  • 2 replies
  • 1 view
E
Community Member

hi when can i upgrade my contract please, can you check to see when this is due

    2 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 28, 2026

    Hi ​@evierosegall2004 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • April 28, 2026

    Hi ​@evierosegall2004.

     

    All iD Mobile contracts are eligible for an upgrade 2 months before the end of your contract. This allows you to choose a new handset and keep the same mobile number.

     

    If you’d prefer to move to a SIM-only plan, you can do this 24 days before your contract ends.

     

    If you’re not sure when your contract is due to expire, our team can check this for you via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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