Hi ​@evierosegall2004 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team 

Hi ​@evierosegall2004.

All iD Mobile contracts are eligible for an upgrade 2 months before the end of your contract. This allows you to choose a new handset and keep the same mobile number.

If you’d prefer to move to a SIM-only plan, you can do this 24 days before your contract ends.

If you’re not sure when your contract is due to expire, our team can check this for you via Live Chat here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Hi when is my upgrade due

Hi ​@Qasim ali,

Thanks for getting in touch.

You can check your upgrade eligibility date by:

• Logging into the iD Mobile app
• Logging into your online account
• Navigating to the Upgrade section

If you're eligible, you'll see the available upgrade options there. If you're not yet eligible, your account will show when your upgrade becomes available.

Once you've reached your upgrade date, our Sales team will be happy to discuss the options available to you. You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team