I ordered a new phone yesterday and I'm just checking whether it's another contract or an upgrade as I can still see upgrade offers available. I think I did this ony other plan.
Question
upgrade
+10Hi
Thank you for reaching out.
We understand your concern.
Unfortunately, we're unable to confirm from the information provided whether the order placed yesterday was processed as an upgrade or as a new connection.
To allow us to review the order, please contact our Live Chat Team, who will be able to access the account and confirm the type of order that was placed.
As a general guide, if a new contract was taken out instead of an upgrade, upgrade offers may still continue to show on the existing account as the original contract would remain active.
Our Live Chat Team will be able to review the order and clarify this for you.
Owethu
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