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Upgrade Available, But no good

  • February 2, 2026
  • 1 reply
  • 14 views
M
New Contributor

I have hit the early upgrade date, but the upgrade deals aren't good. I have 2 months left of my 24 months, can I cancel and pay this off, then start a new ID contract that suits. I would also like yo keep my existing number. 

Best answer by Lamiya C

Hi ​@Merrers ,

 

Thanks for your message. If you’d like to explore cancelling your current contract and starting a new iD Mobile plan while keeping your existing number, please contact our Sales team directly on 0800 49 0250.
They’ll be able to advise on your options and help set up a plan that suits you.

 

Lamiya

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • Answer
    • February 2, 2026

    Hi ​@Merrers ,

     

    Thanks for your message. If you’d like to explore cancelling your current contract and starting a new iD Mobile plan while keeping your existing number, please contact our Sales team directly on 0800 49 0250.
    They’ll be able to advise on your options and help set up a plan that suits you.

     

    Lamiya

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