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Question

Upgrade change phone

  • May 10, 2026
  • 1 reply
  • 4 views
B
Community Member

Hi, 

I wonder if you can help. I've upgraded my plan and received a new phone. However, I don't like the phone and want to change it. I still want to upgrade but with a different phone. What should I do? 

Many thanks 

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@BettyA 

     

    You will need to reach out to our Live Chat team via https://www.idmobile.co.uk/live-chat, as they will need to process either a return or cancellation to allow you to reorder the phone you would like.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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