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upgrade issues

  • June 11, 2026
  • 1 reply
  • 6 views
Geraldine Cleaves
Community Member

Trying to upgrade to sim only deal. Wont let me go through because it says update personal email. I have done this & my current email is actually corret. Im struggling to upgradw & i need hekp x

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • June 12, 2026

    Hi ​@Geraldine Cleaves 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile m

    The iD Mobile Team 

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