New Contributor

upgrade no sens fir old costumers

Forum|Forum|4 months ago
May 3, 2026
1 reply
10 views

Hello, I wanted to request an upgrade, but after seeing that the new client has worse terms than before, I’ve decided that the only option is to move on.

Owethu M

iD Mobile Employee

Hi @Gregg89,

Thank you for your message.

I’m sorry to hear that the available upgrade options haven’t met your expectations. We always aim to provide competitive plans, so it’s disappointing to hear that you feel the new terms are not as suitable for you.

Before you make a final decision I do suggest that you contact our sales team via Live Chat or 0800 049 0250. Yes, we will not be able to price match the deals for new customers however you will be able to see what more we have to offer.

Owethu