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upgrade options other than what is showing.

  • May 28, 2026
  • 1 reply
  • 3 views

Hello, I am allowed an upgrade, but the phone I was hoping for isn't there

Kind regards,

Kenny

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • May 28, 2026

Hi ​@Kenchenzo

 

We’re sorry to hear that the handset you were hoping to upgrade to is not currently showing as available.

 

We would recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250, where they can review the upgrade options available on your account and check whether there are any alternative offers or stock options available for you.

Owethu