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Question

upgrade possibility but only want a sim not a new phone

  • April 19, 2026
  • 1 reply
  • 9 views
S
Community Member

Contract is due to run out 3rd of may but I have upgrade available and it DOES give me the option of sim only but unsure what to do via the app as I don’t need a new handset why can I not speak to someone from id mobile directly to help with this???

1 reply

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • April 20, 2026

Hi ​@Scottj91, 
 

I’m sorry for any frustration caused I understand it can be a bit confusing when you’re trying to sort your options before your contract ends.

 

If you don’t need a new handset, you can absolutely switch to a SIM-only plan once your contract finishes, or even upgrade onto one now if the option is available to you in the app.

 

If you’d prefer to speak to someone directly so they can guide you through it, you can contact our Sales Team on 0800 049 0250. Alternatively, you can reach them via live chat here: https://www.idmobile.co.uk/live-chat?

 

They’ll be able to talk you through the best option and help get everything set up for you.

 

Thanks.

 

Owethu

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