hi this month 29th my contract ends. so I am trying to update 80Gb data pack for 10GBP. past 3 days it is giving me error from the checkout page, I have tried different browsers. different devices and laptops with edge browser and other browsers same happens again and again it is really frustrates. please help me to upgrade my plan.
upgrade problem with id website
+16Hi
This Community page is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.
You need to contact the Live Chat with regards to this as they will be able to help you:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
You could also try phoning the sales team on 02071391397 (between 9am-6pm, Monday-Friday) to see if they are able to help.
Good Luck x
+24Hi
Welcome to the Community!
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Kashif
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