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Question

upgrade with new bank details

  • November 11, 2025
  • 1 reply
  • 12 views
S
Community Member
  • Sou
  • Community Member

Hello my first payment was in October 2023. Could you please let me know Jen my last payment as I just cancelled my direct debit as my contact 24 months. I upgraded to sim only now. I have just received a message asking why I cancelled my direct debit for the the amount I paid for 24 months. I upgrade and put new bank details

    1 reply

    N
    iD Mobile Employee
    • Nadia W
    • iD Mobile Employee
    • November 11, 2025

    Hi there ​@Sou 

     

    I completely understand the confusion — thanks for getting in touch and for staying with us by upgrading to a SIM Only plan.

     

    To ensure your information stays secure. You can email us at socialqueries@idmobile.co.uk and we can assist you.

     

    -Nadia

     

     

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