Upgraded to a sim only deal but been charged the amount for my old contract.  | iD Mobile Community
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Question

Upgraded to a sim only deal but been charged the amount for my old contract. 

  • November 5, 2025
  • 2 replies
  • 16 views

Upgraded to a sim only deal but been charged the amount for my old contract. 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 5, 2025

Nobody here has access to your account. You need to speak with a live chat agent:

https://idmobile.co.uk/live-chat

 


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  • iD Mobile Employee
  • November 5, 2025

Hi, ​@Alice1994 

Thank you for getting in touch. I am so sorry to hear you have been charged the amount for your old contract after upgrading to a SIM Only deal. 

Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

Thanks,

Zandile

The iD Mobile Team