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Community Member
November 5, 2025
Question

Upgraded to a sim only deal but been charged the amount for my old contract. 

  • November 5, 2025
  • 2 replies
  • 41 views

Upgraded to a sim only deal but been charged the amount for my old contract. 

    2 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 5, 2025

    Nobody here has access to your account. You need to speak with a live chat agent:

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    November 5, 2025

    Hi, ​@Alice1994 

    Thank you for getting in touch. I am so sorry to hear you have been charged the amount for your old contract after upgrading to a SIM Only deal. 

    Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

    Thanks,

    Zandile

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.