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upgraded today but wanted esim

  • May 31, 2026
  • 1 reply
  • 3 views
O
Community Member

Hi, I upgraded today and thought i was getting a esim not a physical sim. Please can you help

    1 reply

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@OLM1318,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

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