Solved

Urgent - Porting Issue: Can make calls and send texts, but not receive calls or texts

Forum|Forum|1 year ago
April 4, 2025
26 replies
1363 views

My transfer to iD mobile was apparently completed on the 22nd March. At that point I was unable to make or receive calls or texts so the support team sent me a new SIM card and I did some troubleshooting steps. I can now make calls and send texts but not receive them - I believe this is called a split number port. I spent a while talking with a team member last week about this and they informed me they had passed the issue to the tech team. Today I tried to contact the iD team to get an update on this, after 45 minutes of a team member talking me through the same troubleshooting I had already done and ignoring all attempts from me to ask them to contact the tech team for an update, they finally checked my record and found no request to IT had been made. They then attempted to get me to do more troubleshooting so they could process the request, and provide evidence of the issue - I am not sure how I can evidence non-receipt of calls and texts, other than that I have received none since switching. Given this, the request has still not been made. I had 1 and a half hours of my time wasted today in this conversation, and a further two weeks wasted as I should never have switched in the first place with these issues. Added to this, I still haven’t received the gift card for joining to even offset some of this.

Please can a staff member of iD mobile escalate this to the tech team so I can have this resolved and use my phone again! And secondarily, please email me my gift card for joining

Best answer by WelshPaul

Hi @JoCook, that’s not good! It does indeed sound like you have what is known in the industry as a split port. Fixing a split port isn't a quick process. This is because iD Mobile needs to liaise with your old network and this isn't done in real time. Also, porting teams don’t work weekends. So your issue isn't likely to be fixed anytime soon.

In the meantime, I've highlighted your post and asked iD Mobile staff to respond to your post as a matter of urgency. They'll contact you and hopefully sort the confusion out.

Show previous replies

Tyler C

iD Mobile Employee

Hi there @Ganda666, I’m glad to hear that it’s all sorted!

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kamilo

New Contributor

Hi. I have the same problem . I bought iPhone 17 max pro and my old number was switched from O2 to ID mobile two days ago. I can make a calls and send text messages but not receive. I tried all troubleshooting but still same issue I’m thinking to cancel my contract . Yesterday I had live chat and has been told to reset network settings so I did and nothing change. Anyone can help me please ?

Lamiya C

iD Mobile Employee

Hi @Kamilo ,

It sounds like your number port has mostly completed, but there may be a small delay in fully activating inbound calls and texts. Here are a few things we can try to get this resolved quickly:

-Check the SIM is fully activated – Sometimes a full network refresh is needed after a number transfer.

-Restart your phone – Even after resetting network settings, a full restart can help the phone register with our network properly.

-Check voicemail/settings – Make sure call forwarding or blocked numbers aren’t set up on the new device.

Since when are you having this issue>?

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kamilo

New Contributor

Hi @Lamiya C

I have eSIM and I did everything you said and nothing change . Only one person can make calls to me without issue but he is Id mobile customer. Rest of the networks can’t make a call, it’s look like my number doesn’t exist for them . I restarted phone 100 times . Settings are ok. The issue is on Id mobile side .

Lamiya C

iD Mobile Employee

Hi @Kamilo ,

Thanks for reaching out! To help us look into this securely, please send us a private message (DM) via our iD Mobile community page or social channels. That way, we can safely access your account details and assist you directly.

Once we receive your DM, we’ll be able to investigate and get back to you as quickly as possible

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kamilo

New Contributor

@Lamiya C how to send private message ? I tried send you, but information shows :I can’t send private message to that user

K

Kamilo

New Contributor

@Lamiya C hi. Two days ago (Sunday) I spoke with agent on Id mobile social media messenger. My case was directed to technical team. I has been told someone will contact me and my issue should be rosolve in 48 hours. Now more than 48 hours have passed. Do u have access to see and let me know what’s happening with my case ? Or how I can send private message ?

A

Alledhi

Active Contributor

im porting from smarty to id this is the message im getting

M

mattclxrk

New Contributor

Hi @Tyler C or anyone else who can help. I’m having the same issues as discussed above where i can make calls and send texts, but not receive calls or texts. I can receive them from iD mobile customers only. It appears that I have a split port based on what was discussed above. Please could you or anyone else who can help support me in getting this sorted?

M

mattclxrk

New Contributor

@Lamiya C pls see above

Show more replies