Hi ​@lawrence,

Thanks for getting in touch.

Calls to French numbers are not included within your standard UK allowance, whether you are calling France from the UK or calling a French number while you are in France, you can read more about this here: https://www.idmobile.co.uk/help-and-support/international-and-roaming-charges.

To make these calls, you would need to make sure your bill cap allows international usage.

Current charges are:

• £0.18 per minute to French mobile numbers
• £0.07 per minute to French landlines

If your bill cap is set too low or at £0, the calls may not connect.

You can increase the bill cap in the iD Mobile app:

• Open the app
• Go to My Services
• Select Bill Cap
• Increase the amount and save the changes

Once updated, wait a few minutes and then try the call again.

Regards,

Gemma M

The iD Mobile Social Media Team