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Community Member
November 17, 2025
Question

using your phone abroad within the EU

  • November 17, 2025
  • 1 reply
  • 125 views

 How to use my phone  Abroad within the EU. I went Brussels recently was not able to use my phone without connecting to Wi-Fi. Why is this so? 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 17, 2025

    Hi ​@Schifra ,

     

    I’m really sorry to hear you weren’t able to use your phone while abroad, I completely understand how frustrating that must have been.

    Here are some steps to help:

    -Enable Data Roaming:
    Go to your phone’s settings and make sure Data Roaming is switched on.


    -Check Your Roaming Settings in My Account:
    Log in to the iD Mobile app or website and confirm that roaming is enabled on your account.


    -Manual Network Selection:
    If your phone didn’t connect automatically, go to Settings > Mobile Networks > Network Operators and select a local network manually.


    -Restart Your Device:
    Sometimes a simple restart helps refresh the connection.


    -Check Your Allowance:
    Ensure you have an active plan with data available for roaming.

     

    If you’d like more guidance, please visit our Help & Support page on Roaming for detailed instructions.

    Lamiya
    The iD Mobile Team

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