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New Contributor
September 18, 2025
Question

Very poor data speeds and constant 5g 4g switching

  • September 18, 2025
  • 3 replies
  • 51 views

Since joining id mobile a few months ago the data speeds have been horrendous. Often less than 5mb downloads. I have a Google pixel 9a and the area is NE1 3AZ but not it's not just that area. It's everywhere.  Trying to use the phone for work related stuff is almost impossible.

    3 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 19, 2025

    Hi there ​@geord99, sorry to hear that. For NE1 3AZ, Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing. We hope to have things fixed as soon as possible and will add any updates here:

     

    https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    Therefore, data speeds may be slower whilst this is on-going I’m afraid.

     

    What other full postcodes do you have issues in please?

     

    Thanks,

    Tyler

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    geord99Author
    New Contributor
    September 19, 2025

    Hi. Thanks for the reply but Three UK have no issues according to their site checker.  I know others who are having the same issues who have been longer with yourselves than I have. Other areas are NE7 NE12 and these are the ones that I'm aware of.

    Tom
    iD Mobile Employee
    iD Mobile Employee
    September 21, 2025

    Hi ​@geord99 

     

    Three UK are still reporting an issue in NE1 3AZ, is there an area where you are not having these issues?

     

    Tom

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