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Active Contributor
March 27, 2026

voicemail

  • March 27, 2026
  • 3 replies
  • 88 views

Hi, I trying to set up my voicemail but the pin is not available. I tried my DOB as well. Can you help me please? 

 

    3 replies

    iD Support
    iD Mobile Employee
    March 28, 2026

    Hi ​@DominikaZ 

     

    Thank you for getting in touch with us, please try the following steps:

     

    Steps to Set Up/Change Voicemail PIN:

    • Enter a new 4–10 digit PIN followed by the # key.
    • Re-enter your new PIN followed by # to confirm
    1. Dial 123 from your iD Mobile phone.
    2. Listen to the main menu prompts.
    3. Press 2 for settings.
    4. Press 1 to change your PIN.

     

    Thank you,

     

    Zandile,

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    DominikaZAuthor
    Active Contributor
    March 28, 2026

    Ok,but any pin which I set up is not acceptable 

     

    iD Mobile Employee
    March 28, 2026

    Hi ​@DominikaZ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.