Hi ​@Tiffany103.,

I’m sorry to hear that you’ve never been able to access your voicemail.

Please try the following:

1. Call 123 from your iD Mobile phone.
2. If prompted, follow the setup instructions to create a voicemail PIN and greeting.
3. Restart your phone and try calling 123 again.
4. Make sure call forwarding and voicemail haven't been disabled within your handset settings.
5. Turn Airplane Mode on for around 60 seconds, then switch it back off.
6. Perform a network settings reset and restart your phone.

If you're still unable to access voicemail after trying the above, please contact our Live Chat team so they can investigate and check whether voicemail is active on your account: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team