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Question

want to change direct debit account

  • April 29, 2026
  • 1 reply
  • 5 views

Want to change direct debit account 

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • April 29, 2026

Hi ​@Jalaly


Thank you for reaching out. I do apologise however you would have to change the details on the app.
​​​​​​​

To change your Direct Debit in the iD Mobile app, please follow these steps:

  1. Open the iD Mobile app and log in.
  2. Go to Account or Billing (depending on your app version).
  3. Select Payment settings or Direct Debit details.
  4. Tap Update payment method or Change Direct Debit.
  5. Enter your new bank account details and confirm the changes.

Please note:

  • Any changes to your Direct Debit may take up to one billing cycle to fully update.
  • If a payment is already pending, it may still be taken from your previous bank details.
  • Make sure the new account is active and able to accept Direct Debits to avoid any disruption.

Owethu