Skip to main content
Active Contributor
December 22, 2025
Question

website not working, happens a lot. any ideas?

  • December 22, 2025
  • 6 replies
  • 311 views

 

    6 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 22, 2025

    Hi ​@ikinone ,

     

    I’m sorry to hear that Live Chat isn’t working for you.

    You can try the following steps to access it:
     

    -Clear your browser cache or use a different browser/device.

    -Make sure you’re logged in to the iD Mobile website or app.

    -If the chat still doesn’t load, try using a different network (Wi-Fi or mobile data).

    You can also try accessing Live Chat directly here: iD Mobile Live Chat

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ikinoneAuthor
    Active Contributor
    December 22, 2025

    Hi, this isn't an issue with live chat. 

    The whole ID mobile website isn't working, nor is the app. 

    iD Mobile Employee
    December 22, 2025

    Hi ​@ikinone 

     

    Thank you for letting us know. 

     

    Could you please clear your browser history and cookies, then try accessing our website again using the link below?

    https://my.idmobile.co.uk/login

     

    The website is working on our end, and we haven’t received any reports of issues with customers being unable to access it.

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ikinoneAuthor
    Active Contributor
    December 23, 2025

    Weirdly enough, the website loads if I'm on WiFi connection, but it doesn't load if I'm on ID Mobile connection. Any ideas?

    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    December 24, 2025

    Hi ​@ikinone 

     

    Have you tried doing a network reset? 

    For iphone:

    1. Open Settings
    1. Tap General
    1. Scroll down and tap Transfer or Reset iPhone
    1. Tap Reset
    1. Choose Reset Network Settings
    1. Enter your passcode
    1. Confirm Reset Network Settings

     

    For Android: ​​​​​​

    1. Open Settings
    1. Tap System

     On some phones: General management

    1. Tap Reset options
    1. Select Reset Wi-Fi, mobile & Bluetooth

     Sometimes called Network settings reset

    1. Tap Reset settings
    1. Confirm (enter PIN/password if asked)

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ikinoneAuthor
    Active Contributor
    December 26, 2025

    Didn’t seem to make a difference.

    To be specific, this only happens when I’m connected to ID mobile pay as you go. I tested activating a package and the site loads fine.