Skip to main content
Community Member
1Jd
Community Member
October 7, 2026

welcome pack

  • October 7, 2026
  • 1 reply
  • 10 views

If you get declined for a phone do you still get a welcome pack

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 9, 2026

    Hi ​@1Jd,

     

    No. If a phone contract application is declined, the order won't be approved and a welcome pack or SIM won't be dispatched.

     

    If you're unsure whether your application was declined or if there has been another issue with the order, please contact our Sales Team via Live Chat and they'll be able to check the status for you:

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement