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wen switching back to my old number why can't I make phone calls

  • June 12, 2026
  • 1 reply
  • 8 views
H
New Contributor

Hi after switching back to my old number why can't I make phone calls or receive them 

Best answer by Gemma M

Hi ​@Hev1956,

 

I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings

 

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

 

Then follow these steps to refresh iMessage:

  • Go to Settings
  • Tap Messages
  • Turn iMessage OFF
  • Go to Settings > General
  • Tap Reset
  • Choose Reset Network Settings
  • Once your iPhone restarts, go back to Settings
  • Tap Messages
  • Turn iMessage ON again

 

Your iPhone should now recognise the SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • Answer
    • June 14, 2026

    Hi ​@Hev1956,

     

    I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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