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New Contributor
September 17, 2025
Question

When will my number transfer take place and how can I set up an ID account as no code comes through?

  • September 17, 2025
  • 2 replies
  • 102 views

I’ve just got my new iphone. During the payment process I put in my PAC and requested a transfer date of my new number - I can’t find any paperwork stating confirmation of this. I have tried numerous times to set up an account using the ID number given but it isn’t working - I never receive a code. I was hoping once I was logged on to my account I could see if there’s a transfer taking place of my old number on a confirmed day. Please can you help with this, I’m losing hours of my day and I need my phone for work.

    2 replies

    hsuzeAuthor
    New Contributor
    September 17, 2025

    I can now see a date in tiny writing on some invoice - but I cannot open an account with ID. The number supplied by ID is not recognised and if I put in that I don’t have an ID number, I get bounced back to a ‘buy a phone’ page.

    iD Mobile Employee
    September 17, 2025

    Hi ​@hsuze 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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