Nobody is looking into this for me. Either here or through private messaging. You're sending me round in circles asking me to repeat what I already have done. I signed up for a contract with you in February. It's now almost August. Why are you not honouring your sign up promises?

Hi ​@Anon 

We would recommend replying through our Community PMs. Please wait for a response from our team.

Anika

I have replied through community DMs. I did receive a response from your team as posted above. I did not receive a satisfactory response as noted above therefore I am posting this publicly out of frustration as an example of the awful customer service a new customer to ID mobile can expect to receive. 

I'm guessing ID mobile uses AI bots for their customer service? 

I give up. 

We will get back to your Private Message shortly ​@Anon 

Thanks

Response from id mobile:

"If it has been confirmed that the order did not track, then they have been unable to verify your purchase.

This promotion is not ran or issued by iD. Have you escalated this with Gift Cloud at all? What have they advised?

Thanks - Sian"

My response:

They told me they didn't track it. My response on 27th:
I am a member of the Money Saving Expert website. THIS IS THE WEBSITE I USED to sign up to ID mobile.

Should this remain unresolved I will be cancelling my ID mobile account and posting the reason why everywhere online.

Scamming customers to sign up, not honouring your promises. Not a great way to start an ongoing business relationship.

I'm fuming

Please pass this message onto a supervisor as id like to make a formal complaint."

Still not heard giftclouds response to this. Why aren't id mobile doing enough to ensure these sign ups are tracked? Surely it's in your business interest? Plenty of Id mobile customers online reporting the same problem.

I'm so over this

We will reply to your private message ​@Anon 

Thanks

Again I'll ask the question:

Why aren't id mobile doing enough to ensure these sign ups are tracked? Surely it's in your business interest? Plenty of Id mobile customers online reporting the same problem?

Please escalate this to a formal complaint 

We don’t track the orders, this is done by the third party companies and isn’t something we have any control over ​@Anon 

We will be able to log a complaint for you over in our chat.

It's in Id mobiles business interests surely to ensure any third parties they use do their job properly? 

Again I'll ask the question:

Why aren't id mobile doing enough to ensure these sign ups are tracked? Surely it's in your business interest? Plenty of Id mobile customers online reporting the same problem? Promised a voucher, conveniently not tracked...